Our vision is to ensure the service we provide makes a difference to the quality of life of our Consumers, and that our Staff are valued for their contribution to the Consumers' improved quality of life.

Our mission drives us to recognise the value of each consumer and staff member, and the positive contributions they make towards the organisation. We respect this commitment and mission through striving daily to achieve excellence and lead by example. This is demonstrated by:

• Providing quality physical, emotional, and spiritual care for each of our Consumers
• Providing a work environment where each staff member is valued, respected, and given the opportunity to grow personally and professionally
• Allowing our Consumers to continue with their social contacts outside the facility by taking them to bus outings, picnics, and concerts, and inviting their loved ones to accompany them
• Strengthening our relationships with the hospitals, the Allied Health teams, and the community for assistance and support when needed
• Recognising that our Consumers come from different cultural backgrounds and ensuring their needs are met individually

The commitment of the Management, Staff, and Community partners to our mission allows us to maintain a quality of presence and tradition of caring.

The values that drive Lake Cathie Manor are fundamental in achieving our Model of Care and in turn allowing our consumers to live their best possible life. Respect – for the elderly and your team. Compassion – in your actions and thoughts. Excellence – strive daily to do your best, learn, and improve our consumers' lives. Leading by Example – ensure every action is setting the highest example to our consumers, colleagues, and visitors. Be your best every day.

Lake Cathie Manor Aged Care is committed to consistently meeting the Consumers’ and their representatives’ needs and expectations. We provide a framework which allows us as an organisation to enhance the consumers' quality of life.

We believe we will achieve success by:

• Continually reflecting on our performance, striving to be our best every day and leading by example
• Being flexible in order to respond to our Consumers’ changing needs
• Providing a respectful, happy, compassionate, and caring environment
• Respecting our Consumers’ rights to privacy, dignity, and confidentiality
• Ongoing consultation with Consumers and/or their Representatives to achieve optimum quality of life
• Developing partnerships which enhance quality of life
• Motivating staff to attend training both internal and external to continually equip themselves with adequate knowledge to better serve the Consumers
• Adherence to the documented policy, procedures, processes, & best practice principles at all times
• Encouraging Consumers, Relatives, and Staff to express concerns and complaints and work together towards resolutions to their satisfaction
• Providing social independence and freedom of choice
• Respecting the choices of each consumer and the risks that may come with those choices
• Providing a variety of activities appropriate to the residents' needs and interests that enhance their quality of life
• Providing our residents with a sense of security and comfort
• Making the relatives and visitors feel welcome each time they come to the facility
• Continuous improvement in all areas of the organisation, all the time through a commitment by Management to the successful implementation and maintenance of a Quality Management System
• Responsibility of all employees to follow the systems in place and to actively participate in continuous improvement.

The model of care adopted at Lake Cathie Manor Aged Care is driven by our vision, mission, and values. It places our consumers at the centre of our organisation, where they are the focal point for all decision-making. This holistic approach to care undertaken at Lake Cathie Manor is inclusive, proactive, strategic, and aligned to best practice. Wellness and reablement are the core pillars of our care model. Both guide and steer the organisation on its journey with its consumers and care partners to provide the best possible physical, mental, and emotional platform for the consumers to live in and call home. We recognise the frailty and ill health of the consumers in our care, but we work with them to promote the best possible version of their lives through respect for their wishes, engagement as directed by the consumer, interaction with the consumer and stakeholders, and reflective practice that focuses on best practice principles.